1. Introduction

At Just Promo Things, we are dedicated to providing excellent customer service and support. Whether you have questions about our products, need assistance with an order, or require general help, we are here to assist you. Below, you’ll find various ways to get in touch with us and find the information you need.

2. Customer Support

For any inquiries or issues related to our products or services, please use the following resources:

• Frequently Asked Questions (FAQ): Check out our FAQ page for answers to common questions about ordering, shipping, returns, and more. We’ve compiled the most frequently asked questions to help you find the information you need quickly.

• Product Information: If you need details about a specific product, including customization options, pricing, or availability, visit our Products page or Product Detail pages.

3. Contact Us

If you cannot find the information you’re looking for on our FAQ page or need more personalized assistance, please contact us through the following methods:

• Email Us: For general inquiries, support requests, or feedback, please email us at [info@justpromothings.com.au]. We strive to respond to all emails within [24-48 hours].

• Phone: Speak directly with one of our customer service representatives by calling [Phone Number]. Our phone lines are open from [Monday to Friday, 9 AM to 5 PM AEST].

• Mail: If you prefer to send us a letter or require formal documentation, you can mail us at:

  • Just Promo Things
    269 Wickham Street, Fortitude Valley, 4006, Australia

• Online Contact Form: Fill out our online contact form with your details and message. We’ll get back to you as soon as possible.

4. Live Chat

For immediate assistance during our business hours, use the live chat feature available on our website. Look for the chat icon at the bottom right corner of your screen. Our team is available to help with any questions or issues you may have.

5. Social Media

Stay connected with us and get the latest updates, promotions, and news by following us on social media:

• Facebook:  Facebook Page
  
  

6. Feedback

We value your feedback and suggestions. If you have any comments about our website, products, or services, please share them with us via email or through our feedback form. Your input helps us improve and provide better service.

7. Accessibility Assistance

If you need assistance accessing our website or have any accessibility-related concerns, please contact us at [accessibility@promothings.com.au]. We are committed to ensuring that our website is accessible to all users and will work with you to resolve any issues.

8. Business Hours

Our customer support team is available during the following hours:

• Monday to Friday: 9 AM to 5 PM AEST
• Saturday and Sunday: Closed