1. Introduction

Thank you for shopping with Just Promo Things. We strive to provide high-quality promotional products and exceptional service. If you are not completely satisfied with your purchase, please review our Refund and Return Policy outlined below.

2. Returns

a. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Condition: The product must be unused, in its original condition, and with all original tags and packaging intact.
• Time Frame: Returns must be requested within 30 days of the date of delivery.

b. Non-Returnable Items

Certain items are non-returnable, including:

• Custom or personalized products.
• Products that have been used or are not in their original condition.

c. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at returns@justpromothings.com.au with your order number, a description of the issue, and photos if applicable.
2. Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return the product.
3. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective product).

3. Refunds

a. Processing Time

Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method within 7-10 business days.

b. Shipping Costs

Shipping costs are non-refundable, except in cases where we have made an error in processing your order.

c. Partial Refunds

In some cases, partial refunds may be granted if:

• The returned item is not in its original condition, damaged, or missing parts.
• Only a portion of the order is returned.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the item according to our return policy and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at returns@justpromothings.com We will provide instructions for returning the item and arrange for a replacement or refund.

6. Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped. To request a cancellation, please contact us as soon as possible. Once an order is in transit, it cannot be canceled, but you may return it according to our return policy.

7. Contact Us

For any questions regarding returns or refunds, please contact us at:

• Email: returns@justpromothings.com
• Phone: [Your Phone Number]
• Address: [Your Business Address]